FAQ
1. Do you accept returns or offer refunds?
No. All sales are final. We do not accept returns or offer refunds on any items. Please review your order carefully before completing your purchase.
2. Can I exchange an item?
Exchanges may be allowed only before delivery is scheduled and must be approved by the store. Approval is not guaranteed.
3. Can I cancel or change my order?
Orders may be canceled or changed only before delivery is scheduled and are subject to store approval.
No changes or cancellations are accepted once delivery is scheduled.
4. What should I do if my item arrives damaged?
Inspect your order at the time of delivery.
If there’s any visible damage, report it immediately and note it on the delivery receipt before signing.
Once the delivery form is signed with no issues reported, the item is no longer eligible for a damage claim.
5. Do you offer delivery?
Yes. We offer local delivery for online and in-store purchases.
Delivery fees apply and vary by location.
6. Can I pick up my order in-store?
Yes. You may choose free in-store pickup during checkout.
Please inspect your items thoroughly before leaving. Once the merchandise leaves the store, we are not responsible for any damage.
7. What payment methods do you accept?
We accept major credit and debit cards, cash (in-store), and buy now, pay later options (if available).
8. Do you offer financing or lease-to-own options?
Yes. We partner with third-party providers to offer financing or lease-to-own plans.
Terms are provided during checkout or in-store application.
9. Are there items that are non-returnable or final sale?
Yes. All items are final sale and not eligible for return, including:
- Clearance, AS IS, and floor models
- Open-box and ready-to-assemble (RTA) products
- Special orders
- Items used, stained, or damaged after delivery
- Mattress protectors, pillows, massage chairs, adjustable bases
- Bonus, gift, or promotional items
10. How can I contact customer support?
You can reach us during store hours by:
- Phone: [Insert phone number]
- Email: [Insert support email]
- Or visit our store at: [Insert store address]